Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive your order as part of our 'total satisfaction guarantee' to our customers.
If you wish to exercise your right to cancel this contract we will then refund you the price you have paid for the goods, but not a service provided by us, such as a gift wrap service or the delivery charge. In addition to these services if you have opted to pay by time payments then a 20% administration charge will be deducted from the final refund to cover expenses occurred for payment charges and time involved setting up the payment paper work. Please refer to our Returns & refunds
page for further details.
Please note that your right to return products does NOT apply to our range of fine bone china as each one of these is made and painted by hand so is unique, as such; colouring and position will vary from piece to piece, with no two pieces being exactly the same.