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Delivery information

Where do you deliver to?

Horsing Around will normally send goods anywhere in the world. If your country is not listed when using our Online Store please click here so that this oversight can be corrected.

We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

Can I send things to another address?

We are happy to deliver your order to another address other than your own. So if you want to send a gift to someone, take your delivery at work for convenience or have your goods sent direct to an artist then you`ll have the option to tell us during the checkout process.

Delivery methods

United Kingdom
For those of you living in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands you have the following delivery methods.

1st Class Parcels: Aim to deliver the next working day
2nd Class Parcels: Delivery in two to three working days
Courier: Deliver the next working day

For those of you living in Europe we have the following delivery methods.

Air Mail: Delivery in 7-10 working days, 10-15 working days Eastern Europe
Courier: Delivery available to most countries. Please contact us for prices and delivery times

For those of you living Oversea we have the following delivery methods.

Air Mail: Delivery in 10-20 working days
Courier: Delivery available to selected countries. Please contact us for prices and delivery times

Delivery charges

The Horsing Around online store calculates the delivery cost for you based on the combined weight of the goods, box and packaging.

When you "Check Out" from our store you will be asked which country you reside in. Once this information has been entered the program will give you the deliver cost or a choice of delivery costs, if applicable.

When can I expect my order to arrive?

Normally orders received through Horsing Around are processed and, if the stock is available, dispatched within 7 working days of receiving the order. Therefore, depending on the delivery option that you select and where you reside in the world, your products will usually be with you between 14 to 28 working days after dispatch.

A noticable exception to this would be orders containing fine bone china. These items are not held in stock as each piece is individually crafted and painted by hand. Normally these orders received through Horsing Around are processed within 9-15 months unless instructed otherwise.

Only part of my order has arrived?

If you have not received the entire order as detailed on the packing list, please contact our team who will be happy to assist you.

Lost parcels

On very rare occasions we do experience losses whilst in transit. If this occurs please allow 14 days for Europe, and 28 days for overseas, for the parcel to arrive from the date of dispatch.

If this time elapses and the parcel does not arrive, please contact your local post office to check that no parcels are being held. In the unlikely event that the parcel is not being held, please contact our team who will be happy to assist.

We aim to provide a full response to lost parcels within 30 days of receiving them, so please allow us this time to investigate before contacting us again.

Our business is currently being relocated

With this in mind we have suspended our store as we feel it unfair to customers if we cant offer you the level of service you would expect from us.

If you have any queries we can still be contacted using the Contact us or Send us your feedback links at the bottom of this page.

We apologise for any inconvenience this may cause some of you, but please bear with us and we will get things back to normal as quick as we can.

Kind regards

MAC & Vanessa

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