Horsing Around - Returns & Refunds

Search:

Home Page | | Site Map

Main Menu

Returns & Refunds

Returns Policy
Your right to cancel
How to cancel

Returns Policy

At Horsing Around we want to provide you with the best possible Customer Service. If you wish to return your purchase within 7 days of delivery please follow our 3 Point Returns Policy:

1) Any product can be returned for whatever reason for a refund of the cost of the product as long as the product is returned in its original condition.
2) You will be fully refunded, including postage, for a product which is damaged, faulty or incorrectly shipped or any circumstance that is in our error.
3) The product must be received by our returns department and have been sent to us within 14 days of you notifying us of intentions to return the goods, to the address shown below:

Horsing Around, Hollymeade, Brandheath Lane, New End
Astwood Bank, Worcestershire. B96 6NG. England

This returns policy is separate and additional to your right to cancel.

Top of page

Your right to cancel

Should you proceed to order you will have the right to cancel for the purchase of any item from the time it is ordered to within seven days of delivery (starting the day after you receive the goods), and is part of our 'total satisfaction guarantee' to our customers.

Should you cancel the contract we will then refund you the price you have paid for the goods, but not a service provided by us, such as a gift wrap service, insurance or the delivery charge. In addition to these services if you have opted to pay by time payments then an administration charge will be deducted from the final refund to cover expenses occurred for payment charges and time involved setting up the payment paper work.

You are under a duty to take reasonable care of the goods, which means the goods must be unused and returned to Horsing Around at your cost. Should you order, details of this right will be sent to you with your confirmatory e-mail.

Top of page

How to cancel

So that we can handle your request to cancel a contract the following procedure must be adhered to. Send in writing a request to cancel the contract, by either post, e-mail or fax:

By post
Postal correspondence should be addressed to:

Horsing Around, Hollymeade, Brandheath Lane, New End, Astwood Bank, Worcestershire, B96 6NG.

By email
Email correspondence should be sent to our .

By fax
You can fax us on +44 (0)1527 892045. Calls within the UK will be charged at standard rates. Calls outside the UK will probably be charged by your phone provider at International Rates.

Please clearly state your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason as "cancellation of contract". We will issue you with a returns number which enabales us to process your return more efficiently. Please appropriately package the items with the receipt and send it to us so that we receive it within 14 days of you notifing us of your intentions to return the goods.

The return address is:

Horsing Around, Hollymeade, Brandheath Lane, New End, Astwood Bank, Worcestershire, B96 6NG.

Please note that you will be responsible for the costs of returning the goods to us unless we deliver the item to you in error or the item is damaged. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our cost of collection to you. When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item to you as soon as possible, and within a maximum period of 14 days.

Top of page

This website and all content and design, including images, are protected under
UK copyright law. This page may not to be reproduced without prior permission

Your Shopping

Review Cart

Checkout

Order Offline

Payment Methods

Newsletter

Want the very latest news regarding new releases and special offers? Then why not subscribe to our free online newsletter...

enter email address


	Subscribe
	Unsubscribe

Join Now