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Contact Us
Order enquiries and comments
If you are not satisfied with the level of service you receive online
Press enquiries and corporate information
Order enquiries and comments
Our Customer Services team are here to answer any questions regarding Horsing Around, its products or an order that you have placed. They are normally available Monday - Friday 09:00-9:00 GMTand will try to answer your enquiries as quickly as possible.
By email
If you would like to ask a question or make a comment on your experience of using Horsing Around, please use our online form to send an email to our Customer Service team.
Click here
for our online email form. We aim to respond to your email within 48 hours of receipt.
By telephone
You can call us on +44 (0)1527 894496 (Monday - Friday 09:00-9:00 GMT). Calls within the UK will be charged at standard rates. Calls outside the UK will probably be charged by your phone provider at International Rates.
By fax
You can fax us on +44 (0)1527 892045. Calls within the UK will be charged at standard rates. Calls outside the UK will probably be charged by your phone provider at International Rates. We hope to answer all fax enquiries within 48 hours of receipt.
By post
Postal correspondence should be addressed to:
Horsing Around, Hollymeade, Brandheath Lane, New End, Astwood Bank, Worcestershire, B96 6NG.
We hope to answer all postal enquiries within 5 working days of receipt.
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If you are not satisfied with the level of service you receive online
In the unlikely event that you are not satisfied with the level of service received, please do let us know by contacting us either by calling our Customer Services team on +44 (0)1527 894496 (Monday - Friday 09:00-9:00 GMT). Calls within the UK will be charged at standard rates. Calls from outside the UK will probably be charged by your phone provider at International Rates. You can or write to us at:
Horsing Around, Hollymeade, Brandheath Lane, New End, Astwood Bank, Worcestershire, B96 6NG.
We undertake:
to deal with all complaints fairly
to treat all complaints confidentially
to deal with all complaints effectively
that our procedures to complain will be easy to use and available online.
that we will acknowledge the complaint and try to resolve it within 5 working days
to keep you updated as to the progress we have made in resolving the issue.
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Press enquiries and corporate information
For press and corporate enquiries about Horsing Around, please contact:
Mark Crawley
Telephone: +44 (0)1527 894496
Email:
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UK copyright law. This page may not to be reproduced without prior permission
©1994-2008 Horsing Around. All rights reserved.
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